Privacy Policy

1. Who we are

LandRegistryOnline.co.uk is an independent provider of official UK Land Registry documents and searches. We are not affiliated with the UK Government or HM Land Registry.

2. Information we collect

Contact information: name, email, address, phone, billing info.
Usage data: IP addresses, device/browser details, pages viewed.
Payment records: Via our secure payment processor.
Communications: Messages via contact form, live chat, support email/phone.

3. How we collect information

When you place an order or create an account.
Via cookies and website analytics.
Whenever you contact customer support or engage via chat.

4. Why we collect it (Purpose & Legal Basis)

Purpose	Data Used	Legal Basis
Process your orders	Contact & payment info	Contract performance
Provide customer support	Account & communications history	Contract performance / Legitimate interest
Improve our services	Analytics data, cookies	Legitimate interest
Comply with legal obligations	Transaction & order history	Legal compliance
Marketing (optional)	Email, browsing history	Consent

5. Cookies & tracking

We use cookies to:

Maintain your session
Analyse site usage (e.g., Google Analytics)
Enhance marketing with promotions or updates

You can disable non-essential cookies via your browser. For details, refer to our Cookie Policy.

6. Data sharing with third parties

We may share your data with:

Payment providers (for processing orders).
HM Land Registry (to retrieve official title documents).
IT service vendors (for hosting, CRM, analytics).
Legal/financial institutions (to comply with legal obligations).

We never sell your personal data to third parties.

7. International data transfers

Some service providers may be outside the UK. We ensure GDPR-compliant safeguards (e.g., SCCs) are in place before any international transfer.

8. Data retention

Your personal data is retained for as long as needed to:

Fulfil orders
Provide customer support
Meet legal, tax, or financial regulatory requirements

After which, we securely delete or anonymise it.

9. Your rights

Under GDPR, you have the right to:

Access, correct, delete, or restrict your personal data
Object to processing or withdraw consent
Request data portability
Lodge a complaint with the ICO

To exercise your rights, contact support@landregistryonline.co.uk.

10. Security measures

We implement appropriate technical and organisational measures such as encryption, access controls, and secure password policies to protect your data.

11. Children’s privacy

Our services are intended for legal adults only. We do not knowingly collect data from individuals under 18.

12. Policy updates

We may update this policy occasionally. The “Last updated” date below indicates the current version. We’ll notify users via email or prominent website announcement.

Last updated: 24 June 2024